Polices

At The Mana Spa we pride ourselves in offering the best level of care for our clients, and ensure that our clients journey is our main priority. Our policies have been designed to guarantee you have a truly enjoyable experience with us..

Bookings

For same day bookings please call the spa on 02476 252565 or email enquiries@manaspa.co.uk

. If you are looking to book in advance you may use our booking request form by clicking the book now button at the top of the page.

Punctuality

We respectfully ask that you arrive 15 minutes prior to your scheduled appointment time. When booking treatments within The Mana Spa, your appointment is scheduled with a therapist, whose time is allocated exclusively for your treatment. If you are late for a scheduled appointment, our company policy offers you two options:

– You may choose to shorten your treatment, depending on the time of arrival and the treatment booked.
– You may prefer to reschedule your appointment; however, this will mean the loss of any payment made.

Please note that The Mana Spa has the right to refuse any treatment if you are deemed to be under the influence of alcohol or drugs, or if any inappropriate behavior occurs. The Mana Spa has the right to adapt, or refuse any treatment if contra-indications mean that a treatment is not suitable for a person. For your safety we would require doctors clearance for certain medical conditions.

Perfect, relaxing and amazing! Such a great experience I had here. Everyone was so lovely and friendly. Just what I needed, would recommend to anyone and everyone!

Start to finish the whole experience was perfect, receptionists explained everything, the therapists were very professional and the treatments were perfect. Couldn’t fault one thing, thank you so much for a lovely day.

Fab day spa. Treatments excellent, we loved the products used in the facial’s. A very enjoyable experience all round. Will definitely be back again.

Best massage I have ever had by far ! Very professional and easy to talk to. Got rid of lots of back and neck pain/stress. Will definitely be booking in again for more. Thank you

Made me feel very comfortable and relaxed. Lovely place with friendly staff.

Absolutely loved my treatment today! Receptionist was really friendly and explained everything clearly. The lady who did my treatment was brilliant, felt so relaxed afterwards – never wanted it to end! Spa facilities were excellent and were kept clean and tidy. Really enjoyed my time there and will definitely be back. Thank you!

Throughly enjoyed my back massage and pedicure today after such a long time without being able to go anywhere. This was my first visit to Mana Spa, Mairead is lovely, her massage was just the right pressure and the pedicure made me walk on air!! Will definitely be coming back.

Great deep tissue massage. Facilities were clean and it was fairly empty. Smoothie was lovely and staff were polite and helpful. Parking at Salt lane meant we had 2 hours free Great experience.

Thank you Diana for my lovely massage. It was my first massage and Diana made me feel very comfortable. I would definitely  recommend her to anyone who is thinking of booking. The spa is amazing also, and all the staff are absolutely lovely there. 100% worth adding the spa bolt on to your membership.

Amazing massage, very professional, loved every minute. Thank you!

My therapist was lovely and she made a fantastic job of my nails. Really pleased with them.

Amazing, really lovely and calming. Staff are ever so friendly too. Highly recommend.

Nothing but smiling faces and exceptionally warm staff. My friend and I had a memorable Spa day and were treated like royalty from the initial booking and throughout. The facilities are second to none with Dyson hair dryers and keyless locks. Atmospheric and effortless trip today. Thank you.

Very professional, great massage.

Beautiful spa, great staff. Anastasija was excellent and the treatment was very relaxing. Very good value for money. I’ll be back!

Linda’s service was amazing. Got to all my knots! Will be coming back again!

A wonderful hour’s experience having my foot treatment today. Will be recommending this to all of my friends and colleagues. What a fantastic asset int he city centre. Will be booking in again very soon!

Thank you for an excellent massage. I definitely plan to book again.

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