FAQ's

All facilities and treatments are available to book.

During these unprecedented times, customers and staff remain our number one priority and are at the forefront of all decisions. We will keep all customers and staff updated on any future developments.

Our opening times are:

Monday – Thursday: 6.30am – 9.00pm
Friday: 6.30am – 9.00pm
(Please be aware that a deep clean of the spa will take place from 8:00pm-9:00pm on a Friday, and all customers are expected to of exited the facilities by 8:00pm)
Saturday & Sunday: 9.00am – 6.00pm
Bank Holiday: 9:00am – 6:00pm

Mana spa offers guest passes to the facilities for three hours.

A day guest pass is £25 on weekdays and £35 weekends. This pass gives full use of spa facilities for 3 hours.

Please note: we do not offer sauna only passes.

The mana spa offers spa use and treatments to guests over 16 only. Any persons under 18, must be accompanied by an adult.

Robe and Slippers are included with certain packages and will be listed as part of its inclusions.

Robes and slippers may not be included as part of an offer.

You can however, hire robe and slippers from us which is non-refundable. 

No, treatments are bookable 7 days a week.

The central aspect of Spa Experience is the thermal spa. Consisting of several chambers, each housing a different heat treatment, the thermal spa experience offers you the chance to indulge in therapies that date back hundreds of years. The thermal spa experience includes use of Sauna, Aroma Steam Rooms, Spa Pools, and Foot Baths.

Sauna’s improve overall health, wellness and performance. They help aid recovery after physical activity, can help fight illness, cleanse the skin and help flush out the toxins in your body. 


Using a steam room can help clear congestion, improve circulation, lower blood pressure and relax muscles. 


Relaxing in our aromatherapy room will help to reduce stress and anxiety, whilst also reliving headaches and migraines. Aromatherapy can help improve your sleep qua;ity and also alleviate side effects of chemotherapy. 

Yes, your swimwear. The spa will provide you with a towel, robe and slippers.

You will need to bring a £1 cash deposit for the hire of a towel, which will be returned to you upon your departure.

Lockers are available for you in the spa changing rooms, however we strongly recommend you do not bring any valuable items as we cannot be held responsible for any damage or loss incurred.

A relaxing beach café, Lazy River and a luxurious spa for those who just want to kick back and let there troubles float away. We house a fantastic Wave Pool, churning 20 million litres of water every day along with six high-octane slides and a splash pad area for toddlers. There is also a state of the art Lifestyles gym and fitness suite to get the blood pumping. There really is something for everyone!

Polices

Mana Spa members have access to the spa facilities during opening hours subject to programming restrictions. This may be subject to a waiting list. Mana Spa members receive 10% discount on any pre-booked treatment over £30. 

Misuse of memberships or facilities may result in your membership being void. We kindly ask that you follow Mana Spa rules at all times during your visit to ensure a positive experience for all users. 

Bolt-on members: Bolt-on treatments are allocated to bolt-on memberships only and not spa and swim. Treatments are subject to availability, and we recommend that you get your treatment booked in with us as soon as possible to avoid any disappointment. Any missed appointments or late cancellations under the company cancellation policy will be subject to a £10 charge. Treatments cannot be carried over to the following month. 

We recommend that you book in advance to secure an appointment with us. For same day bookings please call the spa on 02476 252565 or email enquiries@manaspa.co.uk, and our team will try to accommodate you if possible.

If you are looking to book in advance you may use our booking request form by clicking the book now button at the top of the page.

All customers must use spa facilities alongside package in order to receive package prices.

All treatments must be booked individually if you are not using the spa facilities.

Please check if your package includes robes & slippers, alternatively you can hire from us for £5.

We respectfully ask that you arrive 15 minutes prior to your scheduled appointment time. When booking treatments within Mana Spa, your appointment is scheduled with a therapist, whose time is allocated exclusively for your treatment. If you are late for a scheduled appointment, our company policy offers you two options:

– You may choose to shorten your treatment, depending on the time of arrival and the treatment booked. 
– You may prefer to reschedule your appointment; however, this will mean the loss of any payment made.

Mana Spa vouchers are valid for 6 months from the date of purchase.

All vouchers are non-refundable and cannot be extended past their expiry date. 

Mana Spa require a 50% deposit to secure all bookings.

If an appointment is cancelled less than 48 hours before the appointment date, the deposit made is non-refundable.

If you do not attend your appointment with us without giving prior notification of your cancellation, you will be charged the full amount of your booking.

Please note that The Mana Spa has the right to refuse any treatment if you are deemed to be under the influence of alcohol or drugs, or if any inappropriate behaviour occurs. Mana Spa has the right to adapt, or refuse any treatment if contra-indications mean that a treatment is not suitable for a person. For your safety we would require doctors clearance for certain medical conditions.

Covid-19 FAQ's

We are offering a full treatment menu and all facilities are open for use. Please see below for more information on how we are keeping you safe.

https://manaspa.co.uk/wp-content/uploads/2020/11/Mana-Spa-Guidelines.pdf

Mana Spa’s thermal experience closes for cleaning between 8.30-8.45pm weekdays and 5.30-5.45pm weekends, allowing you 15 minutes grace period before the facilities close its doors. We do expect all users to of exited the spa by 9pm weekdays and 6pm weekends.

 

Working together to provide a safe and welcoming environment for all.

To help keep our members, visitors and staff safe we are following guidance set out by the Spa Industry.  

View our visitor guidance

Fab day spa. Treatments excellent, we loved the products used in the facial’s. A very enjoyable experience all round. Will definitely be back again.

Best massage I have ever had by far ! Very professional and easy to talk to. Got rid of lots of back and neck pain/stress. Will definitely be booking in again for more. Thank you

Made me feel very comfortable and relaxed. Lovely place with friendly staff.

Absolutely loved my treatment today! Receptionist was really friendly and explained everything clearly. The lady who did my treatment was brilliant, felt so relaxed afterwards – never wanted it to end! Spa facilities were excellent and were kept clean and tidy. Really enjoyed my time there and will definitely be back. Thank you!

Throughly enjoyed my back massage and pedicure today after such a long time without being able to go anywhere. This was my first visit to Mana Spa, Mairead is lovely, her massage was just the right pressure and the pedicure made me walk on air!! Will definitely be coming back.

Great deep tissue massage. Facilities were clean and it was fairly empty. Smoothie was lovely and staff were polite and helpful. Parking at Salt lane meant we had 2 hours free Great experience.

Thank you Diana for my lovely massage. It was my first massage and Diana made me feel very comfortable. I would definitely  recommend her to anyone who is thinking of booking. The spa is amazing also, and all the staff are absolutely lovely there. 100% worth adding the spa bolt on to your membership.

Amazing massage, very professional, loved every minute. Thank you!

My therapist was lovely and she made a fantastic job of my nails. Really pleased with them.

Amazing, really lovely and calming. Staff are ever so friendly too. Highly recommend.

Nothing but smiling faces and exceptionally warm staff. My friend and I had a memorable Spa day and were treated like royalty from the initial booking and throughout. The facilities are second to none with Dyson hair dryers and keyless locks. Atmospheric and effortless trip today. Thank you.

Very professional, great massage.

Beautiful spa, great staff. Anastasija was excellent and the treatment was very relaxing. Very good value for money. I’ll be back!

Linda’s service was amazing. Got to all my knots! Will be coming back again!

A wonderful hour’s experience having my foot treatment today. Will be recommending this to all of my friends and colleagues. What a fantastic asset int he city centre. Will be booking in again very soon!

Thank you for an excellent massage. I definitely plan to book again.

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