FAQ's

A relaxing beach café, lazy river and a luxurious spa for those who just want to kick back and let there troubles float away. We house the UK’s biggest wave pool, churning 20million litres of water every day. Our water park includes six high-octane slides and a splash pool for toddlers. There is also a state of the art gym and fitness suite to get the blood pumping. There really is something for everyone!

Lockers are available for you in the spa changing rooms, however we strongly recommend you do not bring any valuable items as we cannot be held responsible for any damage or loss incurred.

The mana spa offers spa use and treatments to guests over 16 only.

No, treatments are bookable 7 days a week.

Yes- your swim wear. The spa will provide you with towel, robe and slippers.

You will also need to bring a £5 cash deposit for a wristband which will allow you entry to the spa and lockers, which will be refunded back to you upon your departure.

The central aspect of Spa Experience is the thermal spa. Consisting of several chambers, each housing a different heat treatment, the thermal spa experience offers you the chance to indulge in therapies that date back hundreds of years. The thermal spa experience includes use of Sauna, Aroma Steam Rooms, Spa Pools, and Foot Baths.

Polices

Mana spa members have access to the spa facilities during opening hours subject to programming restrictions. This may be subject to a waiting list. Mana spa members receive 10% discount on any pre-booked treatment over £30. 

Bolt on members: Bolt on treatments are allocated to bolt on memberships only and not spa and swim. Treatments are subject to availability and we recommend that you get your treatment booked in with us as soon as possible to avoid any disappointment. Any missed appointments or late cancellations under the company cancellation policy will be subject to a £10 charge.

For same day bookings please call the spa on 02476 252565 or email enquiries@manaspa.co.uk

. If you are looking to book in advance you may use our booking request form by clicking the book now button at the top of the page.

We respectfully ask that you arrive 15 minutes prior to your scheduled appointment time. When booking treatments within The Mana Spa, your appointment is scheduled with a therapist, whose time is allocated exclusively for your treatment. If you are late for a scheduled appointment, our company policy offers you two options:

– You may choose to shorten your treatment, depending on the time of arrival and the treatment booked. 
– You may prefer to reschedule your appointment; however, this will mean the loss of any payment made.

Please note that The Mana Spa has the right to refuse any treatment if you are deemed to be under the influence of alcohol or drugs, or if any inappropriate behavior occurs. The Mana Spa has the right to adapt, or refuse any treatment if contra-indications mean that a treatment is not suitable for a person. For your safety we would require doctors clearance for certain medical conditions.

Covid-19 FAQ's

All treatments are currently being offered. However, facial treatments, which are currently unavailable following recent Government announcement.

Please visit our website www.manaspa.co.uk and select the book now option. Our treatments will be available from 25th July.

You do not need to do anything! Our team of receptionists have your details and will be making contact with you from 25th July to re schedule your appointment

All facilities are currently taken by booking only. At the moment, to make a booking you can contact us by emailing enquiries@manaspa.co.uk, however we are just finalizing details on our online booking system which will be going live shortly.

Our customer guidance will be released shortly, please keep an eye on our website which is being updated regularly.

The 25m pool, spa pool, loungers, foot spa and treatment centre all remain open however until further government guidance the sauna, steam room and aromatherapy room will remain closed.

 

All gift vouchers bought before April 2020 have been automatically extended until 31st December 2020.

All memberships will be un froze from the 25th July, however we will deal with any enquiries about freezing on a case by case basis.

Please note: Mana spa’s thermal experience closes at 8.45pm weekdays and 7.45pm weekends, allowing you 15 minutes grace period before the facilities close its doors at 9pm. We do expect users to of exited all facilities by 9pm.

Working together to provide a safe and welcoming environment for all.

To help keep our members, visitors and staff safe we are following guidance set out by the Spa Industry.

View our visitor guidance

Thank you Diana for my lovely massage. It was my first massage and Diana made me feel very comfortable. I would definitely  recommend her to anyone who is thinking of booking. The spa is amazing also, and all the staff are absolutely lovely there. 100% worth adding the spa bolt on to your membership.

Amazing massage, very professional, loved every minute. Thank you!

My therapist was lovely and she made a fantastic job of my nails. Really pleased with them.

Amazing, really lovely and calming. Staff are ever so friendly too. Highly recommend.

Nothing but smiling faces and exceptionally warm staff. My friend and I had a memorable Spa day and were treated like royalty from the initial booking and throughout. The facilities are second to none with Dyson hair dryers and keyless locks. Atmospheric and effortless trip today. Thank you.

Very professional, great massage.

Beautiful spa, great staff. Anastasija was excellent and the treatment was very relaxing. Very good value for money. I’ll be back!

Linda’s service was amazing. Got to all my knots! Will be coming back again!

A wonderful hour’s experience having my foot treatment today. Will be recommending this to all of my friends and colleagues. What a fantastic asset int he city centre. Will be booking in again very soon!

Very good

Thank you for an excellent massage. I definitely plan to book again.

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